RETURNS & REFUNDS
What is your returns policy?
- Items must be returned within 7 days of receipt.
- Items must be undamaged
- Items must have all tags attached and be in original packaging
- Item’s must be returned to our returns center:-
No. 18 Ogunnisi Road, Akiode Bus Stop (3rd floor),
Or email us with your state and order number at firstname.lastname@example.org for nearest return center.
Do you offer refund?
Unfortunately, we do not offer refund, we can only change the item for you.
Can I exchange my item for a different item?
Yes! You can exchange your item with a different item but the returning item must be in a good shape and also must be within the same price range, hence we don’t offer refund.
Do you offer free returns?
Unfortunately, we do not offer free returns. Any return or change of item cost will be at your own expense.
What if the item I received is my size?
We are sorry to hear you received a wrong zise. We make sure we upload the correct sizes and are in EU sizes. If the fault is from us, we will handle the return fees but if it is not from us, you have to bear the cost of return and re-delivery.
What if my item is faulty?
We are sorry to hear you or your customer have received a faulty product. No problem! Send our customer service team an email within 7days of purchase at email@example.com or Whatsapp +2348094901423 with images of the faulty item and we will be in touch to resolve the issue.
How long does it take to process my return?
We aim to process your return as soon as possible, but on occasions it may take up to 14days for your change of item to be processed after you have returned your item(s) to us. If you have not receive another item after 14days of returning the item(s), please contact us at firstname.lastname@example.org with the proof of postage information from your return carrier receipt and we will investigate this further.
How can I track the status of my return?
As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your re-delivery has been processed. Please note it may take 3-5 working days to receive a new item (s), depending on the delivery zone.