Do I have to pay for pickups or shipping to my customers?
Fortunately, No charges for shipping of orders locally (Nigeria) but Peerless is unable to determine the shipping cost for oversees shipments, hence our thirty-party partnering courier company (GIGL) will determine what the cost will be. For more in depth information, we would suggest contacting us.
What if I have not received my order?
If an item from your order is yet to arrive, please be patient as it is more than likely being shipped from one of our global warehouses. Feel free to contact us at firstname.lastname@example.org for an update on the status of an order.
How can I pay for my order?
Peerless has got your back! We accept the following payment cards: Bank Transfer, Visa, Visa Debit and MasterCard. We also accept PayPal payments.
Is it safe to order online?
You can be rest assured that shopping with Peerless is safe. We use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
Can I make changes to my order?
Unfortunately, once you have placed your order it is not possible to amend any details, our warehouse team receive orders directly and will have already started processing your order.
What should I do if I receive an incorrect or faulty item?
We are sorry to hear that you have received an incorrect or faulty item. Please send us a message at email@example.com with your order number, the name/item you were supposed to receive and any further details that may help us resolve the issue. We will be in touch within 3 business days to resolve your issue.
Can I exchange an item?
Yes, we can only accept exchange of an item if the reasons alien with our return & refund policy. However, you can return your item to us and place a new order to receive the item of your choice. Please see our returns policy and follow this process.